🚚 Shipping Policy – Jade & Lithic Gallery

At Jade & Lithic Gallery, we are committed to ensuring your treasures arrive safely and promptly. Each order is handled with care.

📦 Order Processing

• Orders are processed within 5 business days after payment confirmation.

• Customized, resized, or made‑to‑order items may require additional processing time, which will be communicated after order confirmation.

🌏 Shipping Options

• Singapore Orders: Complimentary local delivery via trusted courier partners.

• International Orders: International delivery is arranged individually. Please contact us before purchase to confirm destination availability and shipping charges. Import duties, customs fees, and local taxes are not included and remain the responsibility of the recipient.

⏱ Estimated Delivery Times

• Singapore: 1–5 business days after dispatch.

• International: 7–21 business days depending on destination and customs clearance.

🔒 Secure Packaging

• Each piece is packaged in protective wrapping to ensure safe transit.

• Please contact us before purchase to confirm tracking arrangements and whether insurance is available for your item and destination.

📩 Tracking

• A shipping confirmation email with tracking details will be sent once your order is dispatched.

• You may monitor your parcel directly through the courier’s website.

⚠️ Delays

• Delivery times may be affected by customs inspections, public holidays, or courier disruptions.

• Jade & Lithic Gallery is not liable for delays beyond our control or situations exacted by third parties (eg. Customs and other regulatory bodies, natural disaster or war breakouts, etc).

❌ Non‑Delivery

• If a package is returned due to incorrect address or failed delivery attempts, reshipping costs will be borne by the customer. Please do double-check your shipping address to help us ensure the treasures 📦 reaches you safely. 

✨ By placing an order with Jade & Lithic Gallery, you acknowledge and agree to this Shipping Policy.